Field service management software that plans the whole programme
Most field service management software books one appointment at a time. ModelSmart plans field service as projects: it schedules visits across weeks or months, sends each job only to someone with the skills it needs, and tracks cost against revenue so you see a programme’s margin long before it finishes.
Plan a whole period at once
Give ModelSmart the sites, the frequency each one needs and the people available, and it chooses which day each site is visited. One optimisation has planned 1,103 visits with none dropped, and a single run has scheduled 70 days of work.
Choose what matters most for the plan: less travel, higher utilisation, or a fairer balance of work. Balancing workload has improved it by 97% for 4.2% more cost.
The right person, every time
- Hard skill matching: a job is only ever assigned to someone holding every skill it requires. Anything that cannot be matched stays visible instead of being quietly assigned.
- Availability and conflict rules: holiday calendars, recurring blocks, public holidays, and jobs that must never fall on the same day.
- Subcontractors onboard without IT tickets.
Margin while the work is still running
Cost builds up from real resource rates against real time, against each project’s scope, dates and revenue. Visits, documents and margin are tracked against the programme, so a job going wrong shows up in the numbers early.
Evidence captured on site, with or without signal
The field app captures forms, photos and signatures on site with no signal and syncs as soon as it can, so compliance evidence is recorded as the work is done.
Who it is for
UK teams running installation and rollout programmes, planned maintenance, inspection and compliance visits, and retail merchandising.
Frequently asked questions
What is field service management software?
Software that plans, dispatches and records work done by staff on site: who goes where, when, with what skills, and what they did there. ModelSmart adds project-level planning and margin tracking on top of scheduling.
Can it plan recurring visits at different frequencies?
Yes. Each site keeps its own required visit frequency, and ModelSmart plans a whole period at once, choosing the days that meet every frequency.
What happens to a job nobody is qualified for?
It stays visible as unassigned. ModelSmart never gives a job to someone missing a required skill just to fill the plan.
Does the app work offline?
Yes. Forms, photos and signatures are captured with no signal and synced automatically when connectivity returns.
Plan your next programme in ModelSmart
Field service management for project-based work. Plan who visits which site and how often, then see the margin while the programme is still running.
