Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the AiOne platforms and services including AssetSmart, FlowSmart, InventorySmart, InvoiceSmart, JobSmart, MapSmart, ModelSmart, and PlanSmart ("Services") operated by Omnia Smart Technologies Limited ("Company," "we," "our," or "us").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Services.

2. Description of Services

2.1 AssetSmart Platform

• Asset tracking and management
• RFID/IoT integration
• Maintenance scheduling
• Compliance reporting

2.2 FlowSmart Platform

• Visual workflow automation
• Drag-and-drop workflow builder
• Approval workflows and submission tracking
• Mobile form submissions with photo and signature capture

2.3 InvoiceSmart Platform

• Automated invoice creation from Excel/CSV files
• Smart template detection and field mapping
• Batch invoice processing
• Accounting integrations (Xero, QuickBooks Online)

2.4 JobSmart Platform

• Job and fleet management
• Automated scheduling
• Real-time vehicle tracking
• Performance analytics

2.5 MapSmart Platform

• Territory mapping and management
• Interactive territory design
• Workload balancing
• Drive-time analysis

2.6 ModelSmart Platform

• Field service resource management
• Smart scheduling algorithms
• Skills-based assignment
• Customer communication tools

2.7 PlanSmart Platform

• Vehicle routing and logistics optimisation
• Fleet management tools
• Delivery scheduling and tracking
• Route planning and analysis

2.8 InventorySmart Platform

• Network inventory planning and multi-node stock visibility
• Inbound and outbound flow management
• Stock adjustments with full audit trail
• Interactive network map and configurable stock statuses

3. User Accounts and Registration

3.1 Account Requirements

• You must provide accurate, complete, and current information
• You are responsible for maintaining account security
• One person or entity per account
• Organisational accounts require appropriate authorisation

3.2 Access Control

• Access is granted based on organisational membership and permissions
• We reserve the right to verify organisational affiliations
• Single Sign-On (SSO) integration may be required for some organisations

3.3 Account Termination

• You may terminate your account at any time
• We may suspend or terminate accounts for violation of these Terms
• Termination does not relieve you of obligations incurred prior to termination

4. Acceptable Use Policy

4.1 Permitted Uses

• Use Services for legitimate business purposes within your organisation
• Access only data and features authorised for your role
• Comply with all applicable laws and regulations

4.2 Prohibited Activities

You may not:

• Use Services for illegal or unauthorised purposes
• Interfere with or disrupt Services or servers
• Attempt to gain unauthorised access to systems or data
• Upload malicious code, viruses, or harmful content
• Violate intellectual property rights
• Reverse engineer, decompile, or disassemble the Services
• Share login credentials or allow unauthorised access
• Use automated scripts or bots without permission

4.3 Data Usage Restrictions

• Do not input false, misleading, or harmful data
• Respect data privacy and confidentiality requirements
• Do not attempt to access other organisations' data
• Follow your organisation's data governance policies

5. Intellectual Property Rights

5.1 Company Intellectual Property

• Services, software, algorithms, and documentation are owned by AiOne
• You receive a limited, non-exclusive licence to use Services
• No transfer of ownership or intellectual property rights

5.2 User Content

• You retain ownership of data you input into Services
• You grant us licence to process your data to provide Services
• You represent that you have rights to all data you provide
• We may use aggregated, anonymised data for service improvement

5.3 Feedback and Suggestions

• Feedback provided to us may be used without obligation or compensation
• We may incorporate suggestions into Services without attribution

6. Data Protection and Privacy

6.1 Data Processing

• We process your data in accordance with our Privacy Policy
• Data processing is necessary for service provision and legitimate business interests
• We implement appropriate security measures to protect your data

6.2 Data Location and Transfer

• Data may be stored and processed in various jurisdictions
• We ensure adequate protection for international data transfers
• UK GDPR compliance for UK-based users

6.3 Data Retention

• We retain data as necessary for service provision and legal compliance
• You may request data deletion subject to our retention policies
• Some data may be retained in anonymised form for analytics

7. Service Availability and Performance

7.1 Service Levels

• We strive to maintain high availability and performance
• No guarantee of uninterrupted or error-free service
• Scheduled maintenance windows may cause temporary unavailability

7.2 Support and Maintenance

• Technical support provided during business hours
• Regular updates and maintenance to improve Services
• Emergency support available for critical issues

7.3 Third-Party Dependencies

• Services may rely on third-party providers (cloud infrastructure, APIs)
• We are not responsible for third-party service interruptions
• Alternative providers may be used to maintain service continuity

8. Fees and Payment

8.1 Subscription Fees

• Services are provided on a subscription basis
• Fees are determined by your organisation's agreement with us
• Payment terms are specified in your subscription agreement

8.2 Fee Changes

• We may modify fees with appropriate notice
• Changes will not affect existing subscription terms until renewal
• Continued use after fee changes constitutes acceptance

8.3 Refunds

• Refund policies are specified in your subscription agreement
• Generally, fees are non-refundable except as required by law
• Pro-rata refunds may apply in certain circumstances

9. Limitation of Liability

9.1 Disclaimer of Warranties

• Services are provided "as is" without warranties of any kind
• We disclaim all warranties, express or implied
• No warranty that Services will meet all requirements or be error-free

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our liability is limited to the amount paid for Services in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for business interruption, lost profits, or data loss

9.3 Exceptions

• Limitations do not apply to death or personal injury caused by negligence
• Limitations do not apply to fraud or fraudulent misrepresentation
• Some jurisdictions may not allow certain limitations

10. Indemnification

You agree to indemnify and hold harmless AiOne from claims, damages, and expenses arising from:

• Your use of Services in violation of these Terms
• Your breach of representations or warranties
• Infringement of third-party rights by your content or data
• Your negligent or wrongful conduct

11. Termination

11.1 Termination by You

• You may terminate your account with reasonable notice
• Termination is effective at the end of your current billing period
• You remain responsible for all charges incurred before termination

11.2 Termination by Us

We may terminate or suspend your access immediately for:

• Material breach of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Threat to security or integrity of Services

11.3 Effect of Termination

• All rights and licences granted to you will cease
• You must cease all use of Services
• Data export may be available for a limited period
• Survival of applicable provisions (payment, indemnification, limitation of liability)

12. Changes to Terms

12.1 Modification Rights

• We may modify these Terms at any time
• Material changes will be communicated with reasonable notice
• Continued use constitutes acceptance of modified Terms

12.2 Notification Methods

• Email notification to registered users
• In-platform notifications and announcements
• Updates posted on our website

13. Governing Law and Jurisdiction

13.1 Applicable Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Dispute Resolution

• Good faith negotiations before formal proceedings
• Alternative dispute resolution may be considered
• Class action waiver where legally permissible

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any subscription agreements, constitute the entire agreement between you and AiOne.

14.2 Severability

If any provision is found invalid or unenforceable, the remainder of these Terms will remain in effect.

14.3 Waiver

Failure to enforce any provision does not constitute a waiver of future enforcement.

14.4 Assignment

• You may not assign your rights without our consent
• We may assign our rights and obligations to affiliates or successors

14.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

15. Contact Information

For questions about these Terms:

Omnia Smart Technologies Limited

Email: legal@weareomnia.com

Support: support@weareomnia.com

Address: Centaur House Ancells Business Park, Ancells Road, Fleet, England, GU51 2UJ

Websites: omniast.com | aione.uk